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Happy Holidays!

MDC Student Services offices will be open during the Winter Recess for in-person assistance on the following dates:

Thurs. Jan. 2, from 10 a.m. - 7 p.m. | Fri. Jan. 3, from 8 a.m. - 4:30 p.m. | Sat. Jan. 4, from 9 a.m. - 1 p.m.

Visit our Student Support Page for more information.

Canvas and Other Learning Resources | Resources for Faculty Teaching

Student Resources

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Proctored Assessments

MDC Online courses require proctored midterm and/or final exams during specified testing dates. The course material will indicate the window of time students have to take the required proctored exams in each course.

  1. Start by reviewing the dates of your proctored assessment with MDC Online Proctored Exam Hub.
  2. Then, complete a systems check and prepare for your exam with Honorlock Prep.
  3. Be sure to review your course syllabus/calendar/materials to find out the exact dates MDC Online has set for you to take your assessment. Students will NOT be authorized to test outside of the specified dates or on weekends.
  4. Next, please review the Testing Dishonesty and Behavioral Guidelines and the special testing materials and instructions of each particular exam as defined by your instructor. During the exam, do not access online course content or external websites or use unauthorized materials. Review the Prohibited Items in Testing for more information.
  5. Communicate any special accommodations to your professor and schedule your testing session with your ACCESS coordinator and/or local testing department weeks before your scheduled assessment.
  6. Finally, decide which option you will choose to take the proctored assessment(s), make the necessary arrangements and scheduling with the proctor you have selected, and pay any associated proctoring fees, if applicable.
  7. All students – whether testing at an MDC Testing Center or remotely – are expected to adhere to the highest standards of academic integrity outlined in the Student’s Rights & Responsibilities, and as published in the MDC Student Code of Conduct and the College’s procedure for Academic Dishonesty.

Student Resources

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ALT Helpdesk Services

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The Student Support Center can help resolve technical issues and answer questions about current and future courses and semesters. Current and prospective students can search the knowledge base for information as well as submit a support ticket by clicking on the ALT Helpdesk Services button above.

  • For more information and assistance, please contact our Student Support Center:

    Phone:
    305-237-3800
    Schedule an Appointment:
    Set up an appointment to meet with an MDC Online Student Support Team Member
    Hours:
    Monday - Thursday: 8:00 a.m. – 7:00 p.m. ET
    Friday: 8:00 a.m. - 4:30 p.m. ET

MDC Online Student Resources

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MDC Policies

Miami Dade College Distance Learning Complaint Procedures for Out of State Students

Miami Dade College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Out of state students who are enrolled in a Miami Dade College online course who have a complaint about a course or experience should go to the Students' Rights & Responsibilities website and select the Student Complaints link to view the MDC Student Complaints Procedure (4032).

Distance education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For addition information on the complain process, please visit the FL-SARA Complaint Process.